Frequently Asked Questions

You can request a corporate account directly through our website by filling out the 'Create Pro Account' form. Our credit team will review your application and contact you within 24 to 48 business hours.

For qualified corporate accounts, we offer Net 30 days terms. We also accept credit card payments (Visa, MasterCard), bank wires, and electronic funds transfers (EFT).

Yes, once logged into your B2B portal, you can view, download, and print your invoices, statements, and purchase orders from the past 24 months in the 'My Account > Billing' section.

For orders placed and shipped online or by phone, the minimum amount is generally 50$. Handling fees may apply for orders below this threshold.

Due to our rapid fulfillment process (next-day delivery), orders are processed almost instantly. Please call our customer service immediately at 1-800-XXX-XXXX. If the order has not left the warehouse, we can intercept it.

Absolutely. Our B2B web portal allows you to configure custom approval workflows. Employees can build carts that are then routed to supervisors or the purchasing department for validation.

M. Lemieux maintains one of the largest inventories in Quebec, with over 250,000 active SKUs covering fasteners, cutting tools, health & safety equipment, and more.

Our e-commerce platform is linked in real-time with our SAP ERP system. The 'Available / In Stock' status and quantities are displayed in real-time on the product page.

Yes, we are proud to be one of the largest distributors of 3M industrial products in Quebec, including abrasives, adhesives, and personal protective equipment (PPE).

Certainly. If the product isn't in our standard catalog, our sourcing team can conduct specialized searches and procure the required parts from our global network of manufacturers.

M. Lemieux is an ISO 9001:2015 certified company. We guarantee that all our suppliers of structural fasteners and critical components meet current quality assurance standards and provide traceability certificates.

Safety Data Sheets can be downloaded directly at the bottom of the relevant product page, under the 'Technical Matrix' or 'Resources' tab.

For in-stock items ordered before 3:00 PM (EST), we offer next-day delivery across all major centers in the province of Quebec.

We offer free standard freight shipping for most corporate orders over $350 (before taxes), excluding remote areas and oversized heavy machinery.

Yes. During web checkout, select the 'Counter Pick-up' option. We will email you a confirmation as soon as the order is ready (usually in under 2 hours).

Yes, we regularly ship across Canada and North America. Freight charges will be calculated based on weight, dimensions, and destination.

Please photograph the damaged goods and contact the returns department at 1-800-XXX-XXXX within 48 hours of receipt. A Return Goods Authorization (RGA) will be issued to you.

Yes. During checkout, you can specify 'Customer-specified carrier' and indicate your account number (Purolator, UPS, FedEx, etc.) in the order notes.

Avancia is our intelligent industrial vending machine program deployed directly on your shop floor. It allows employees 24/7 access to PPE and tooling via badge swipe, eliminating shrink and stockouts.

Generally, if you spend upwards of $15,000 to $20,000 annually on consumable tooling and safety gear for at least 20 employees, the machine's ROI is achieved in under a year.

It is a turnkey service: the machines automatically communicate with our ERP system when inventory hits critical minimums. Our on-the-road representatives physically restock them at your facility (Vendor Managed Inventory).

Yes. The included software portal allows configuration of strict limits. For instance, you can limit a worker to 2 pairs of gloves per week, or restrict access to high-precision cutting tools to foremen only.

Not at all. The modular Avancia vending units require only a standard 120V power outlet and internet access (Wifi, Ethernet, or an LTE cellular drop).

Yes. Our connected locker modules can track check-in/check-out for expensive tools or instruments that require recurring calibration cycles.

We maintain a vast network of authorized service partners for tool repairs (Milwaukee, DeWalt, Makita, CP). Drop your defective tools at our counter and we manage the process.

Yes! M. Lemieux operates its own threading, cutting, and bending workshop. We manufacture anchor rods, U-Bolts, and custom parts according to your engineering drawings.

Absolutely. We have dedicated technical experts for cutting tools (milling, turning). They can visit your facility to optimize cutting parameters and reduce your cycle times.

Yes, our specialized division offers certified annual inspections for fall arrest equipment and load lifting gear to ensure your CNESST compliance.

As a member of Independent Distributors Inc. (IDI), we partner with over 100 Canadian distributors. This gives us massive purchasing power, allowing us to offer you highly aggressive corporate pricing.

That's our specialty! A senior Lemieux representative can perform a free MRO (Maintenance, Repair, and Operations) audit to help you consolidate vendors and standardize products.